Return & Refund Policy

Last updated: July 2026

Customer satisfaction is important to Visioun. If something goes wrong with your order, we are here to help.

Eligibility for Returns

You may request a return or refund under the following conditions:

• The product arrived damaged or defective;

• The product is significantly different from the description displayed on our website;

• The product was not delivered within 45 business days.

Return Window

Return or refund requests must be submitted within 7 days of receiving the product.

To request a return, please contact us at support@visioun.com before sending the product back.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse, improper handling, or normal wear and tear;

• Items returned without prior authorization from Visioun;

• Items that do not meet the eligibility requirements described in this policy.

Return Authorization

All returns must be approved in advance by our customer support team.

After reviewing your request, we will provide the applicable return instructions and, when necessary, the authorized return address.

Products sent to an address without prior authorization may not be accepted or refunded.

Refunds

Once your refund request is approved, the refund will be issued to the original payment method.

Approved refunds are generally processed within 5–10 business days. Additional processing time may be required by your bank, card issuer, or payment provider.

Original shipping fees, when applicable, are non-refundable.

Contact Us

For return or refund requests, please contact us:

Email: support@visioun.com
Website: visioun.com