Frequently Asked Questions

1. Where do you ship?

We ship to supported destinations worldwide.

2. How long does delivery take?

Orders are generally processed within 1–5 business days. Estimated delivery is 7–20 business days after processing.

3. How do I track my order?

After shipment, tracking information is sent by email. Please allow a few business days for tracking to activate.

4. Are customs duties or taxes charged?

Depending on your destination, customs duties, import taxes, VAT, or other local charges may apply. Unless stated otherwise at checkout, these charges are the customer's responsibility.

5. What if I entered the wrong address?

Contact us immediately at support@visioun.store. We will try to correct it before shipment, but changes cannot be guaranteed after processing.

6. What is your return policy?

We offer a 30-day return period after delivery, subject to the official Refund Policy and applicable law.

7. What if my item arrives damaged or defective?

Contact us as soon as possible with your order number and photos or videos. We will review the issue and provide the appropriate resolution.

8. Can I exchange an item?

Exchanges may be available for defective, damaged, or incorrect items, subject to review and stock availability. Contact support before returning an item.

9. How do I contact support?

Email support@visioun.store. Our website is visioun.store.